INDIANAPOLIS–(Enterprise WIRE)–Dec 2, 2020–
Sharpen Technologies, builders of the agent-1st omnichannel cloud call centre platform, has promoted Murph Krajewski to Main Marketing Officer. In his new part, Murph will oversee the company’s branding, when taking care of its electronic, desire era, promoting, public relations, consulting, and analyst plans.
“We’re psyched to have Murph in this newly established position,” said Sharpen CEO Monthly bill Gildea. “He has a deep knowledge of our product or service and a passion for telling the Sharpen story—specifically how our agent-1st system translates into an improved make contact with heart performance and eventually a greater customer expertise.”
“Great technological innovation in a vacuum, without the potential to thoroughly place it to the marketplace, is a non-starter,” Gildea additional. “Murph has a distinctive, creative potential to simplify what is a intricate know-how and demonstrate its worth to diverse audiences.”
Murph has much more than 20 years of experience in the get hold of middle area, serving in a variety of positions in the course of his job in IT, customer assistance, and promoting, providing him an unparalleled insight and viewpoint into the business enterprise. He joined Sharpen in 2016 as imaginative director and was speedily promoted to vice president and then senior vice president. Ahead of Sharpen, he used 16-yrs at Interactive Intelligence, now Genesys. Murph is a frequent speaker at field conferences and is an usually-cited resource and contributor to countrywide media outlets like Forbes, Inc., CustomerThink, and No Jitter.
“The energy of the agent practical experience to connect individuals in meaningful means continues to be 1 of the most persuasive stories in our industry,” noted Murph. “Sharpen’s capacity to faucet into this is generating astonishing outcomes for our shoppers. We’ll proceed to area and retell these stories so some others can observe their achievement.”
About Sharpen Technologies
Sharpen Technologies is the world’s to start with, certainly agent-centered get in touch with centre system designed in the cloud for the cloud. The omnichannel system lets buyers perform-from-any place, seamlessly moving among phone calls, texts, webchats, e-mails, social media, online video, etcetera., all in genuine-time and in a solitary interaction. Sharpen was regarded by Frost & Sullivan’s Contact Center Customers Guideline, North The usa (2019) for its “dramatic ROI,” “out-of-the-box integrations,” and “powerful reporting and analytics equipment,” whilst Nemertes Investigate called Sharpen a “Top-Rated Speak to Centre Options Provider” (2018). In 2020, it manufactured the Inc. 5000, the magazine’s yearly checklist of America’s quickest-growing private businesses, and has been named one particular of the “Best Sites to Work” by equally Inc. (2019) and the Indiana Chamber of Commerce (2017, 2018). Stop by Sharpen on LinkedIn, Fb, YouTube, Twitter and the Sharpen web site.
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PUB: 12/02/2020 12:00 PM/DISC: 12/02/2020 12:01 PM